For orders delivered to the United States. Last updated: 14 October 2026.
GLAZE METHOD is a trading name of [legal name of business], [business address]. Contact us at hello@glaze-method.com.
All sales are final
Because our products are skincare, we do not accept returns or offer refunds if you change your mind or simply do not like a product, whether it is opened or unopened. This applies except where the law of your state requires otherwise.
Damaged, defective or incorrect items
If your order arrives damaged, is defective, or is not what you ordered, we will make it right with a replacement or a refund.
Please email hello@glaze-method.com with your order number and a short description of the problem. We ask that you contact us within 30 days of delivery so we can resolve things quickly; this does not limit any rights you have under applicable law.
Photographs of the item and its packaging help us confirm the issue. If you are unable to provide photos, let us know and we will find another way to help.
No need to send it back. In most cases we resolve the issue without asking you to return anything. If we do need an item returned, we will send you a prepaid return label and instructions. Please do not return items without contacting us first, as unannounced parcels cannot be traced.
Lost packages. If tracking shows your order as lost, or it has not arrived, please contact us and we will send a replacement or refund you.
Your refund
Approved refunds go to your original payment method and include the shipping you paid for that order. We process refunds within 10 business days of approval; your bank or card issuer may take a few extra days to show the credit. We do not charge restocking fees.
A copy of this policy
You can request a written copy of this policy at any time by emailing hello@glaze-method.com.